A fellow mommy friend was talking to me about the products she finds on-line... Interesting I thought about it for a minute, do I trust it, what exactly do I look for, how do you know what your buying and from who?? Well she seemed really at ease with it and does it often, so hey, I'll try a it! I begin my search for this adorable and very practice floor mat ( which I had seen at her house) LOL and before i know it I come to find that this product is discontinued..., which now makes me want it even more... I kept searching and still nothing... finally I find some, the large mat going for 118$ on most sites, and the smaller one...well who cares because I don't want the smaller one. So the quest is on, best price and really any one I could get my hands on... so I get onto a site I'd rather not mention. ( for obvious reasons) They have 2 left and they are selling them at 110$ cool!
I'm so excited I order and poof - I send my visa number and full info. into cyber space. Scary I tell you, but people do this all the time and the sites payments are secure, so great I'm happy... the company calls me to tell me more or less what colors they have left and yes they are being shipped out Tuesday!!! Come Wednesday I track the package, left warehouse, cool. Later that day arrival in Montreal, double cool , and then I check and it's out for delivery YEAH!!! Well a couple of hours later I'm wondering , where the heck is Canada Post? So I track it again and this time it reads
-RETURN TO SENDER INCOMPLETE ADDRESS.... WHAT!!!
Okay human error, the girl forgot to put my apt. number on it, so now what? It has to go back, Canada Post cannot add the address on by hand thats tampering with the mail, and it's illegal.
well back to T.O it goes!
I speak to one of the girls there and she explains that shipping it back there could take longer than it coming here, YES twice as long, dammit. Okay what can you do? So I wait, and wait and after a couple of days I call, and leave a message for some one to call me back. When no one does a couple of days later I call again, and speak to some one who had no clue what was going on with the order she tells me someone will call me back , and I wait, ( I could have drove down and bought the mats myself it would have been easier and much less of a hassle but whatever!) Finally when another 2 days go by, i decide to write a nasty e-mail telling them that I will definitely be writing a blog about this and mentioning them and bla bla bla.. and that same night I get a reply back... how nice you gotta be a ---- to get things done, forget sweet and polite and step all over me kindness ( from a famous quote I love, "Don't mistake my kindness for weakness")
We FINALLY get to the bottom of it all and she's going to try to get them to me the next day. Just like she promised the package finally arrives... I open it up , unroll the mat only to discover it was the small one!
AT 110$ YOUR RIPP'N PEOPLE OFF... !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
but nowhere was there a mention of size, I just assumed(big mistake)
that because all other sites had the large ones at 115$-120$ that these at 110$ were large. Well was I surprised! ( just a note the small ones go for 70-80$max on most sites )
I call and while I should have ripped their heads off, I politely asked how they can sell the small ones for that price and their answer was
"we're able to sell those in our store at 110$ here in Ottawa "
ok honey so you do that, I'm sending them back (she offered to take them back and credit me) oh you bet you will and actually I sent the whole order back, I don't want anything else from that business: bad karma, bad publicity and really, really bad service! I even had to figure out how to get it to a post office to return it to sender!!!! ahhhh!!! the nerve...
Goes to show some folks just shouldn't be in business at least not dealing with the public...
Some words of advice when on-line shopping: make sure you know exactly what your buying and always, always make sure you can get a full refund and return the products if your not pleased.
I'm sticking to shopping at amazing boutiques in person!